Last Updated: March 30, 2024
At ArtVibe, we are committed to ensuring your satisfaction with our services and products. This Refund Policy outlines our guidelines for refunds and cancellations. Please read this policy carefully before making any purchases through our Website at artvibe.com.
Due to the nature of digital products and services, including but not limited to downloadable content, online courses, and digital publications, all sales are final and non-refundable unless otherwise stated at the time of purchase.
However, we understand that exceptional circumstances may occur. If you experience technical issues with accessing or using our digital products after purchase, please contact our support team within 7 days of the purchase date. We will make reasonable efforts to resolve any technical issues.
For subscription-based services offered by ArtVibe:
You may cancel your monthly subscription at any time. However, no refunds will be issued for partial subscription periods. Your subscription will remain active until the end of the current billing cycle, after which it will not renew.
For annual subscriptions, you may request a prorated refund within 14 days of the initial purchase or renewal date. After this period, no refunds will be issued for cancellations, but your subscription will remain active until the end of the subscription period.
To cancel a subscription, log into your account and navigate to the subscription management section, or contact our customer support team at support@artvibe.com.
For any physical products (such as art prints, merchandise, or other tangible items) purchased through our Website:
You may return physical products within 30 days of delivery for a full refund of the purchase price, excluding shipping costs, provided that:
To initiate a return:
The customer is responsible for return shipping costs unless the return is due to our error (such as sending the wrong product or a defective item).
If you receive a damaged or defective product, please contact us within 7 days of receipt with photos of the damage. We will provide a replacement or full refund, including shipping costs, at our discretion.
For any events, workshops, or exhibitions organized by ArtVibe:
Refunds for event tickets or workshop registrations are available according to the following schedule:
If ArtVibe cancels an event or workshop, customers will be offered either:
If an event is rescheduled, tickets will remain valid for the new date. If you cannot attend the rescheduled date, you may request a refund within 7 days of the rescheduling announcement.
For custom or commissioned artwork:
A non-refundable deposit (typically 30-50% of the total price) is required to initiate a commission. This deposit covers preliminary work and secures the artist's time.
If a customer cancels a commission after work has begun but before completion:
For commissioned artwork, we offer a satisfaction guarantee. If the final artwork does not meet the agreed-upon specifications, we will make reasonable adjustments. If satisfactory adjustments cannot be made, a partial refund may be offered at our discretion.
Approved refunds will be processed using the original payment method unless otherwise specified. Refunds typically take 5-10 business days to appear in your account, depending on your payment provider's policies.
ArtVibe reserves the right to make exceptions to this refund policy on a case-by-case basis, at our sole discretion. Any exceptions made do not constitute a waiver of this policy for future transactions.
We may update our Refund Policy from time to time. We will notify you of any changes by posting the new Refund Policy on this page and updating the 'Last Updated' date at the top of this policy.
You are advised to review this Refund Policy periodically for any changes. Changes to this Refund Policy are effective when they are posted on this page.
If you have any questions about this Refund Policy, please contact us at:
ArtVibe